Terms & Conditions

1. Acceptance of Terms

By accessing or using the Website, submitting a consultation request, or entering into an engagement agreement with Nobilis, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Website or Services.

2. Eligibility

Use of the Website and Services is limited to individuals who are at least 18 years of age and who have the legal capacity to enter into binding agreements. By using the Website or Services, you represent that you meet these requirements, or, where applicable, that you are duly authorized to act on behalf of the corporate entity or family office you represent.

3. Description of Services

Nobilis provides ultra-luxury lifestyle advisory and concierge services, including private concierge, private aviation advisory, global travel design, exclusive access, real estate and property advisory, health and longevity coordination, art advisory, and luxury dining arrangements. Services are bespoke in nature; the precise scope for any client is determined by the applicable engagement agreement and may evolve over the course of the relationship.

4. Engagement, Retainers & Proposals

Nobilis operates primarily on a retained advisory model. Prior to commencing Services, Nobilis and the client will agree on a tailored engagement proposal setting out scope, fees, and any special terms. Individual retainers begin at $25,000 per quarter; family office and enterprise engagements are quoted upon consultation. In the event of any conflict between these Terms and a signed engagement agreement, the engagement agreement will govern with respect to that engagement.

5. Client Obligations & Representations

You agree to: (a) provide accurate, current, and complete information reasonably required for Nobilis to perform requested Services, including travel, identity, and payment information; (b) promptly notify us of any changes to such information; (c) comply with the policies of third-party vendors engaged on your behalf (such as airline, hotel, or venue policies); and (d) use the Services for lawful purposes only. Nobilis is not responsible for delays, cancellations, or service failures resulting from incomplete, inaccurate, or untimely information provided by the client.

6. Fees, Payment & Third-Party Costs

Advisory and retainer fees are set out in the applicable engagement agreement and are payable in accordance with its terms. Third-party costs incurred on your behalf (such as airfare, accommodations, tickets, memberships, or vendor charges) are separate from advisory fees and will be billed to you directly or charged to a payment method you authorize. Nobilis reserves the right to require advance payment or deposits for high-value bookings. Late or failed payments may result in suspension of Services until resolved.

7. Cancellation & Refund Policy

Retainer fees are generally non-refundable once a quarterly or engagement period has commenced, reflecting the dedicated allocation of advisory resources to your account, except as otherwise stated in your engagement agreement. Cancellation of specific bookings (flights, accommodations, events, and similar third-party arrangements) is subject to the cancellation policies of the relevant third-party vendor, which will be communicated to you at the time of booking; Nobilis is not responsible for non-refundable third-party costs.

8. Confidentiality & Non-Disclosure

Nobilis maintains strict confidentiality regarding client identities, preferences, and engagement details as a foundational element of our service, and Nobilis personnel operate under confidentiality obligations to that effect. In turn, clients agree to keep confidential any proprietary information of Nobilis disclosed in the course of the engagement, including our methods, vendor relationships, pricing, and business processes, and not to disclose such information to third parties without our prior written consent.

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, and design elements, is owned by or licensed to Nobilis and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Website content without our prior written consent, other than for personal, non-commercial reference.

10. Third-Party Vendors & Independent Contractors

In performing the Services, Nobilis coordinates with independent third-party vendors, suppliers, and service providers (including airlines, hotels, event venues, private sellers, and medical providers). These third parties are independent contractors and not agents or employees of Nobilis. While we take care to work only with vetted partners, Nobilis is not liable for the acts, omissions, quality, safety, or performance of any independent third party.

11. Acceptable Use of the Website

You agree not to: use the Website for any unlawful purpose; attempt to gain unauthorized access to our systems; interfere with the proper functioning of the Website; scrape, harvest, or collect information from the Website using automated means; or impersonate any person or entity in connection with your use of the Website.

12. Disclaimers

The Website and Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Nobilis disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nobilis does not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Nobilis, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Website or the Services, even if advised of the possibility of such damages. Nobilis's total aggregate liability for any claim arising out of or relating to the Services shall not exceed the advisory fees actually paid by the client to Nobilis for the specific engagement giving rise to the claim in the twelve (12) months preceding the claim. Nothing in these Terms limits liability that cannot be limited or excluded under applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Nobilis and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms, your misuse of the Website or Services, or your violation of any applicable law or third-party right.

15. Force Majeure

Nobilis shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, war, terrorism, civil unrest, pandemic, labor disputes, or failures of third-party vendors, transportation, or communication systems.

16. Term & Termination

These Terms remain in effect for as long as you use the Website or receive Services. Either party may terminate an active engagement in accordance with the notice and termination provisions of the applicable engagement agreement. Nobilis reserves the right to suspend or terminate access to the Website or Services, with or without notice, where continued engagement would violate these Terms, applicable law, or Nobilis's standards of service, including in cases of non-payment or abusive conduct toward personnel.

17. Dispute Resolution & Arbitration

The parties will first attempt to resolve any dispute arising out of or relating to these Terms or the Services through good-faith negotiation. If a dispute cannot be resolved informally within thirty (30) days, it shall be resolved by binding arbitration administered in accordance with the rules of a mutually agreed arbitral body, conducted in South Carolina, USA, except that either party may seek injunctive relief in a court of competent jurisdiction to protect confidential information or intellectual property rights.

18. Governing Law & Venue

These Terms and any dispute arising out of or related to them or the Services shall be governed by the laws of the State of South Carolina, USA, without regard to its conflict-of-law principles. Subject to Section 17, the state and federal courts located in South Carolina shall have exclusive jurisdiction over any disputes not subject to arbitration.

19. General Provisions

Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. Nobilis may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire Agreement. These Terms, together with our Privacy Policy and any applicable engagement agreement, constitute the entire agreement between you and Nobilis regarding the Website and Services, superseding any prior agreements on the same subject matter.

No Waiver. Nobilis's failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.

20. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Material changes affecting active clients will be communicated directly; continued use of the Website or Services after changes take effect constitutes acceptance of the revised Terms.

21. Contact Us

Questions about these Terms may be directed to:

Nobilis LLC
Moncks Corner, SC, USA
Email: support@nobilisusa.com
Phone: (843) 270-6883